Most login problems take just a minute to fix. Find your situation below: whether you're an admin, an evaluator or a participant, there's a quick way back in.
I forgot my password
On the login page, click Forgot password?
Open the email and follow the link to set a new password.
Participants and evaluators should use the program's login page. The admin login page is for administrators only.
My reset or invitation link doesn't work
Links expire and work only once. Click Forgot password? again to get a new link, and use the most recent email. This works for expired admin invitations too.
Log in without a password
Evaluators and participants can request an instant login link from the program's login page and sign in with one click.
Admins: help an evaluator log in
Open the round's Evaluators tab.
Open the evaluator's ⋮ Actions menu.
Choose one of these:
• Send Instant Login: emails a one-click login link.
• Reset Password: emails a link to set a new password.
• Change Password: lets you set a new password for them.
Tip: share the program link with evaluators, not the admin dashboard link. Use the Copy URL icon at the top of the Evaluators tab.
Admins: help a participant log in
Click the gear icon, then Users, and open the Participants tab.
Open the participant's ⋮ Actions menu.
Choose Send Instant Login, Reset Password or Change Password.
The page says "not allowed" or keeps redirecting
Some company networks and security tools block login and reset links. Try a personal device or another network.
Try another browser, such as Google Chrome.
Check you're on the right login page: admins use the dashboard login, while participants and evaluators use the program page.
Admins can also set a new password for the user with Change Password.
Several people can't log in
If several people report the same problem at once, message us in chat right away with the program link and a screenshot, and we'll look into it.