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Login and Password Help

Fix reset links that don't work, expired invitations and other login problems for admins, evaluators and participants.

Most login problems take just a minute to fix. Find your situation below: whether you're an admin, an evaluator or a participant, there's a quick way back in.

I forgot my password

  1. On the login page, click Forgot password?

  2. Open the email and follow the link to set a new password.

Participants and evaluators should use the program's login page. The admin login page is for administrators only.

My reset or invitation link doesn't work

Links expire and work only once. Click Forgot password? again to get a new link, and use the most recent email.

Invited as an admin and your invitation expired? Ask your platform admin to send it again with Resend Invitation (Gear icon → Users → Admins → ⋮ Actions).

Can I get a one-click login link?

There's no instant login link on the login page. A one-click login link can only be sent by an admin of your platform. If you're a participant or an evaluator and need one, ask your program's admin to send you an instant login link. Otherwise, log in with your email and password, or use Forgot password?.

Admins: help an evaluator log in

  1. Open the round's Evaluators tab (or click the gear icon, then Users, and open the Evaluators tab).

  2. Open the evaluator's ⋮ Actions menu.

  3. Choose one of these:
    • Send Instant Login: emails a one-click login link.
    • Reset Password: emails a link to set a new password.
    • Change Password: lets you set a new password for them.

Tip: share the program link with evaluators, not the admin dashboard link. Use the Copy URL icon at the top of the Evaluators tab.

Admins: help a participant log in

  1. Click the gear icon, then Users, and open the Participants tab.

  2. Open the participant's ⋮ Actions menu.

  3. Choose Send Instant Login, Reset Password or Change Password.

The page says "not allowed" or keeps redirecting

  • Some company networks and security tools block login and reset links. Try a personal device or another network.

  • Try another browser, such as Google Chrome.

  • Check you're on the right login page: admins use the dashboard login, while participants and evaluators use the program page.

  • Admins can also set a new password for the user with Change Password.

Several people can't log in

If several people report the same problem at once, message us in chat right away with the program link and a screenshot, and we'll look into it.

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