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Editing and Removing Users

Update details, reset passwords, or remove user accounts from your program.

Keep your user list up to date from one place. In this guide, you'll find a user, update their details, help them log in, and remove or suspend an account.

Find a user

  1. Click the gear icon at the top right, then Users.

  2. Choose a tab: Admins, Participants, Evaluators or Hosts. (The Custom Fields tab controls registration and profile fields.)

  3. Search by keyword, or click + More filters.


What you can do

Open the ⋮ Actions menu on a user's row, or select several users and use the toolbar. The options depend on the user type:

  • Edit: update the user's name, email or profile details.

  • Change Password: set a new password for the user yourself.

  • Reset Password: email the user a link to set a new password.

  • Send Instant Login: email a one-click login link. You'll find it for participants here, for evaluators in the round's Evaluators tab, and for hosts in Bookings → Hosts.

  • Add Tag, Send Message and Export.

  • Show to community / Hide from community (participants): choose whether they appear in the community listing. Reset to participant choice hands the decision back to them.

  • Remove: delete the user from the platform.

Tip: to pause an account without removing it, go to Gear icon → Activity Log and choose Suspend. For admins, switch their Status off in the Admins tab.

Adding users

  • Participants: click Import participants in Users → Participants, or New participant in a round's Participants tab.

  • Evaluators: click + Add Evaluator in a round's Evaluators tab.

  • Hosts: click Invite Host in Bookings → Hosts.

  • Admins: click + Add Admin in Users → Admins. See Adding Admin Users.

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